ippem Conversational marketing with AI

The engine that powers your marketing on WhatsApp, Instagram, Messenger, Telegram, and TikTok.

Lippem brings your conversations together, automates follow-up with AI agents trained on your business, and publishes content to your social channels — so no contact is left unanswered.

See how it works View channels

Guided WhatsApp connection through Meta’s official flow — no technical team required.

Active conversations
WhatsApp Instagram DM Messenger Telegram
Is the promotion I saw on Instagram still available?
Yes, it is available this week. Here is how to claim it 👇
Answered by AI agent · confidence 0.87
starts the workflow
Trigger
Message received
Condition
Contains “promo”
Action
Respond with AI
The cost of responding late

Every unanswered minute is a sale going cold.

A lead messaging you on WhatsApp or Instagram will not wait: if no one responds right away, they buy elsewhere or simply stop replying.

Without automation
  • Messages scattered across WhatsApp, Instagram, and each salesperson’s personal phone
  • Manual follow-up in spreadsheets or your team’s memory
  • Leads qualified by guesswork, without consistent criteria
  • No one knows what happened after the first message
With Lippem
  • One inbox for WhatsApp, Instagram, and Messenger, always attended
  • AI agents respond instantly, 24/7, using your business knowledge
  • Every conversation is classified, assigned, and scheduled for follow-up
  • A complete record of every workflow execution to understand what led to each sale
What works today

Three real building blocks that power your conversational marketing.

Lippem does not replace your channels: it works on top of them so every conversation is handled instantly, answered thoughtfully, and recorded for the next step. None of this is a mockup — it is the system running on your messaging channels today.

Inbox

Multichannel, multi-agent inbox

Your entire team handles WhatsApp, Instagram, Messenger, and Telegram in one place, with status, priority, and assignment per conversation.

  • Conversation statuses: open, pending, resolved, closed
  • Assignment to a user or AI agent, with multiple participants
  • Real-time updates (WebSocket) for the entire team
  • First-response time tracking
Intelligence

AI agents with your own knowledge

This is not a generic bot: each agent responds from the knowledge you provide, with a human backup whenever it is unsure.

  • RAG over your knowledge base with semantic search
  • Multiple AI providers (OpenAI, Anthropic, Mistral, or local Ollama)
  • Confidence score per response, with human handoff when low
  • Memory of each conversation’s latest interactions
Automation

Visual workflow engine

Design conversation logic as a graph: what triggers an action, what conditions it, and what happens next.

  • Node-based visual builder: triggers, conditions, and actions
  • Conditions using text, exact matches, or regular expressions
  • Actions: respond, invoke AI, assign an agent, wait, or call a webhook
  • Record of every workflow execution
See the product

One platform to converse, automate, and sell.

Representative views of features already available in Lippem.

01 · Multichannel inbox

Your team and AI in the same conversation.

Bring every message together, identify its channel, and preserve context when a conversation changes agents.

  • WhatsApp, Instagram, Messenger, and Telegram
  • Human or automatic assignment
  • Visible status and confidence
Lippem multichannel inbox with a conversation handled by AI
02 · Automation

Design the journey, node by node.

Combine triggers, conditions, AI, and follow-up in a flow your team can understand.

Visual workflow builder with triggers, conditions, and actions
03 · Intelligence

AI trained on your business.

Control the model, knowledge, and threshold that triggers a human handoff.

AI agent configuration with a knowledge base and human handoff
From conversation to sale

Lippem does more than respond: it moves every customer through the sales funnel.

Every message enters a process, not an isolated chat: it is captured, qualified, handled, followed up, and closed — all inside Lippem.

01

Capture

Every incoming WhatsApp, Instagram, Messenger, or Telegram message reaches one inbox, regardless of channel.

02

Qualification

The AI agent responds using your business knowledge and assigns a confidence score to every answer.

03

Follow-up

The visual workflow engine triggers automatic actions: reminders, follow-up messages, or handoff to a salesperson.

04

Assisted closing

When AI confidence drops, the conversation moves to a human teammate without losing context.

05

Record

Every workflow execution is recorded, so you know exactly what led to each sale.

For your industry

Automate sales for the business you already have, not a generic one.

Lippem adapts to your industry’s buying journey, not the other way around.

Ecommerce owner preparing an order while handling a conversation from her phone

Ecommerce

Answer product, shipping, and stock questions instantly, and automatically follow up on abandoned carts through chat.

Real estate agent talking with a customer during an apartment viewing

Real estate

Qualify prospects by budget and area, schedule visits, and maintain follow-up without losing leads between agents.

Professional coordinating an appointment from the office

Professional services

Schedule appointments, answer frequently asked questions, and filter inquiries before they reach your human team.

Channels in production

Six connected channels for conversations and content publishing.

Messaging and social content are integrated according to each platform’s actual capabilities.

WhatsApp Business

Guided connection with Meta Embedded Signup, directly from Lippem.

In production

Instagram DM

Instagram direct messages in the same inbox, with a live Meta webhook.

In production

Messenger

Conversations from your Facebook Page with real sending and receiving.

In production

Telegram

Telegram bot messages in the shared inbox, including sending, receiving, and files.

In production

TikTok

OAuth connection and video publishing through the official Content Posting API.

Social content

Facebook

Publish text, images, and videos to connected Pages through Meta.

Social content
About setup: WhatsApp, Instagram, and Messenger use the official Meta integration; Telegram connects through a bot. TikTok is used for content publishing — not chat — and requires the corresponding API approval and permissions.
Getting started

Connecting your WhatsApp Business takes minutes.

We use Meta’s official flow (Embedded Signup) to link your WhatsApp Business account directly, without sharing passwords or manual tokens.

Start the connection

From Lippem, click “Connect WhatsApp” and Meta’s official window opens.

Authorize your business

Choose or create your WhatsApp Business account (WABA) and the number to use inside the Meta window.

Lippem validates access

We exchange the authorization code for a business token and confirm the verified number.

Messages start arriving

We enable webhook subscriptions and your inbox starts receiving conversations in real time.

Why trust Lippem

Built to make every sales conversation secure and auditable.

Official Meta connection

We use Embedded Signup: you never share passwords or manual tokens to connect WhatsApp, Instagram, or Messenger.

Choose where your AI runs

Multi-provider support — OpenAI, Anthropic, Mistral, or local Ollama models — so you decide what data leaves your infrastructure.

Nothing happens without a record

Every workflow execution and human handoff is recorded, so you can audit exactly what the AI did and when.

A human is always available

When a response has a low confidence score, the conversation is handed to your team — AI never improvises a sale.

Frequently asked questions

Before automating your sales, let’s answer your questions.

Does Lippem replace my sales team?

No. Lippem handles first contact and repetitive tasks — responding, qualifying, and following up — then hands the conversation to your team when human judgment is needed or AI confidence is low.

Is it safe to connect my WhatsApp Business?

Yes. The connection uses Meta’s official flow (Embedded Signup): you authorize your account directly in Meta’s window, and Lippem never sees or stores your password.

How long does implementation take?

Connecting WhatsApp, Instagram, Messenger, or Telegram takes minutes. Adding your AI agents’ knowledge and building your first flows depends on how ready your information is, but you can start receiving conversations the same day.

What happens if AI cannot answer something?

Every response has a confidence score. If it is low, the conversation is flagged and handed to a human teammate with the full context.

Can I choose which AI provider Lippem uses?

Yes. Lippem supports multiple providers: you can use OpenAI, Anthropic, Mistral, or even a local Ollama model depending on your cost, speed, and data privacy needs.

Turn your conversation channels into a marketing channel that responds on its own.

WhatsApp, Instagram, Messenger, and Telegram stop being separate inboxes, while TikTok and Facebook join your social content strategy.