Data deletion instructions
Requests are reviewed to protect account and contact information.
Request account or workspace deletion
An authorized Lippem customer administrator can request deletion by emailing support@lippem.com from an address associated with the workspace. Include the company name, workspace identifier, and the scope of data to delete.
Request contact or conversation deletion
If you contacted a business that uses Lippem through a connected messaging channel, including TikTok when enabled, contact that business first because it controls the customer relationship and can identify the relevant conversation. You may also email Lippem support with the business name, channel, contact identifier, and approximate conversation date.
Verification and processing
Lippem or the corresponding customer may request additional information to verify authority or identity before deleting data. We acknowledge a verified request within 7 business days and complete deletion from active systems within 30 days. Recovery copies follow the backup schedule described below. Legal, security, dispute, or fraud-prevention obligations may require limited retention, and we will explain any exception. We confirm the outcome through the provided contact method.
Our retention commitment for deleted data in recovery backups is a maximum of 90 days. These copies are kept for recovery rather than ordinary product use. If a backup is restored, completed deletion requests must be reapplied before the restored data is returned to ordinary use. Any legal preservation exception is limited to the data and period actually required and is explained when processing the request.
Disconnect Meta channels
Workspace administrators can disconnect authorized WhatsApp Business accounts and Facebook Pages connected to Messenger from Lippem. Disconnection requests cancellation of the provider webhook subscription and deletes the reusable provider token from Lippem active systems. Non-secret asset identifiers and message history remain until the customer separately requests their deletion. Access may also be revoked from Meta account settings.
Facebook Messenger
To stop the connection, open Channels → Messenger in Lippem and disconnect the Page. You can also remove Lippem from the business integrations or apps authorized in your Meta account. Disconnection deletes reusable Page credentials from active systems and requests cancellation of Page webhooks. It does not automatically delete stored conversation history.
To request access, correction or deletion, email support@lippem.com with the subject “Messenger data deletion”. Identify the business or Page you messaged, the workspace if known, the approximate conversation date and the scope of your request. You do not need a Lippem account or to know your PSID. We may ask for the minimum information needed to verify identity and authority; never send Facebook passwords, Page tokens or unnecessary message content.
A verified request can cover Page and contact identifiers, PSID links, name and profile picture links, messages, attachments and related workflow, AI or integration records. We coordinate with the responsible workspace and relevant service providers, apply the active-system and backup periods above, explain any justified retention and confirm the outcome. Hiding a contact or conversation is not confirmation of complete deletion. Deleting Lippem copies does not remove messages or other data retained by Meta or conversation participants.
Request Messenger data deletion by email
Disconnect Google and request deletion of Google data
Disconnect the Google account in Lippem to disable the integration and delete reusable credentials from active systems. To revoke permission in Google as well, remove Lippem from your Google Account third-party connections. These actions do not automatically delete synchronized copies, agenda settings, or appointment history stored in Lippem.
Manage Google Account connections
To request deletion, email support@lippem.com with the subject “Google data deletion”. Identify the Google account, workspace, and whether the request covers all Google integration data or specific calendars or appointments. Send the request from an account associated with the workspace where possible. We verify identity and authority before processing requests; never send passwords, OAuth tokens, or unnecessary calendar content.
Request Google data deletion by email
The request can cover stored Google account identifiers, credentials, calendar settings, synchronized event copies, and linked appointment records. The verification, processing, backup, and exception periods described above apply. We explain any data that must be retained and confirm the outcome by email. Deleting data stored in Lippem does not delete original events or calendars in Google. Deleting an original event is a separate action in Google Calendar or through an authorized Lippem event action and may notify attendees.
Disconnect TikTok and request TikTok data deletion
When the channel is available, an authorized administrator can disconnect the account from Channels → TikTok. Lippem disables that connection and deletes reusable OAuth credentials from active systems. To withdraw consent at TikTok as well, remove Lippem from the authorized application settings of your TikTok account. Disconnecting one business must not cancel the application-wide webhook subscription used by other businesses.
To request deletion, email support@lippem.com with the subject “TikTok data deletion”. Identify the business or workspace, the TikTok account or contact identifier and whether your request covers all integration data or specific conversations. You do not need a Lippem account to submit a request. Do not include passwords, tokens or unnecessary message content.
After verifying identity and authority, the request can cover account identifiers and credentials, contact links, conversation and message copies, stored attachments and integration state. We review related workflow or AI records and provider-held copies where applicable, explain any justified retention and confirm the outcome. The active-system processing and backup periods above apply. Hiding a contact or disconnecting the account alone is not confirmation that all this data was erased. Deletion from Lippem does not delete the original messages held by TikTok; requests concerning TikTok’s own copies must also be addressed to TikTok.
Request TikTok data deletion by email
Contact
support@lippem.com
LIPPEM LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States